Service Advisor/Writer

Service Advisor / Writer
Missoula, MT

A well-established commercial truck dealership and service center is seeking a skilled Service Advisor / Writer to join its professional, customer-focused team. This organization is known for providing reliable service, quality repairs, and dependable support to drivers, fleets, and regional transportation partners.

The Service Advisor plays an essential role in supporting customers and ensuring a smooth, positive service experience by working closely with both customers and technicians to understand concerns, coordinate repairs, and help keep vehicles operating reliably. The ideal candidate brings strong communication skills, a commitment to quality, and a desire to provide exceptional service in a fast-paced environment.

Why You Want This Position:

• Starting Wage: $22/hour, depending on experience
• Schedule: Part-time, 2:00 pm to 7:00 pm – short-term with potential for long-term
• Benefits for eligible employees:
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) plan with company matching
• Employee discounts on products and services

Essential Functions and Duties: 

• Assist customers in person and by phone, following service processes and standards
• Manage the full-service transaction, from scheduling appointments to final invoicing and payment
• Coordinate technician schedules, monitor repair progress, and support overall workflow efficiency
• Collaborate with the parts department to gather information and prepare accurate repair estimates
• Work with outside vendors to arrange and manage required sublet repairs
• Support warranty processing by gathering documentation and working with the warranty team to maximize recovery

Qualifications: 

• Service Writing experience preferred
• Computer Skills (Excel, Word, Excede OS) 
• Excellent communication and time management skills 
• Strong problem solver with the ability to think outside of the box
• Solid written and verbal communication skills including excellent customer service and phone skills
• High school diploma or equivalent 
• Ability to pass pre-employment background and drug screenings

Get in touch! Call or text Sheri  (406) 295-1346  with LC Staffing

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